www.webserve.ca = world's worst webhost.webserve.ca

I can't even begin to express my frustration at Webserve. Two years ago, I purchased a domain and a webhosting package from Webserve thinking it was a real deal. I was only paying a little over $200 for 2 years of service with included a lot of great stuff in the package.

First started out good, but then I began to notice the website was consistently down. It seem every week there was a least a period where the website was slow or completely unreachable. Fed up, I called their supposedly great technical support to ask them what was going on. They of course, offered next to no advice other than the fact that their system was undergoing upgrades. After about a year of putting up with this garbage, I pretty much gave up on the host. And basically didn't use it anymore.

I can't exactly remember the details of the package, but I got an email the following year requesting that I pay an invoice to renew my domain. I didn't want to, so I just emailed them back saying I didn't want to renew. They redirected me to this online form which I had to fill to cancel. Which I did, and apparently my domain was canceled. I still had my hosting package for an entire year though so I just figured I would cancel that when the time came.

So a year goes by, and then I start getting these invoice requests for my domain name renewal. And I am thinking...what the heck? I already CANCELLED my domain. WHY ARE YOU REQUESTING FOR A DOMAIN RENEWAL? I tried to email to the helpdesk to get some answers, and they just kept redirecting me to that same online form to cancel the domain. But I ALREADY cancelled it, how do I cancel something that is already cancelled??!?!

And a few weeks later, I start getting invoice to renew my hosting package. At this point, I am totally baffled. I don't want my hosting package. I just want to cancel everything and not get ANYMORE invoices. How hard is that to ask? I email them again, and I get no responses. I call them to ask for support, and end up waiting in the phone queue for a good 30 mins, and then I am told to leave a voice message. Which I do explaining my current situation. Again NO REPLY.

How the heck does this company do business? Why does it take so LONG just to cancel a service at this company? Customer support/releations is NON-EXISTENT. I haven't spoken to anyone who has been remotely helpful. All I keep getting is redirection to other people who just redirect me again. I am going around in circles.

Today, I've spent over an hour on the phone just waiting. Still NO REPONSE.

DON'T USE WEBSERVE.